2nd Line Infrastructure Engineer (Backup and Storage) (Ref 8.SO)


  • Competitive Salary
  • Full Time

What you’ll be doing:

To support business expansion, we are currently looking for someone to join our growing 2nd line team with experience in actively managing and troubleshooting storage and backup technologies.  The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.

This position is in our Service Operations team, which provides support to a wide range of Managed Service contracts utilising the ITIL framework. The team are based at our Shrivenham site, with occasional travel to other sites to support project requirements.


  • Department: Service Operations & Technical Support
  • Type: Full Time
  • Salary: Competitive
  • Routine duties include but are not limited to:

    • Support and troubleshooting of complex systems across multiple platforms in secure, remote environments
    • Ensuring backup systems run efficiently and with a high rate of success
    • Management of server, virtualisation, and storage environment for live customers
    • Supporting server OS (Windows and Linux) and applications in customer environments
    • Develop capacity guidelines and associated monitoring for the storage infrastructure across estate
    • Provide capacity forecasting and reports, both proactively and in response to Change requests
    • Mentor and support other team members and cultivate knowledge base articles for your technical disciplines
    • Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs)
    • Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset
    • The deployment of both standard and complex changes to the customers’ infrastructures
    • Managing test and rollout of security patches, software upgrades, and new software applications
    • Participate in project work on new system implementations and changes arising from continuous service improvement plans
    • Investigating opportunities to improve effectiveness and efficiency
    • Development of technical procedures which can be operated and managed by the support teams
    • The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota

    What skills and experience do you need?

    Essential skills:

    • Storage technologies (Dell EMC VNX, Unity)
    • Storage connectivity (Brocade FC, iSCSI etc)
    • Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain)
    • Server OS support (Windows and/or Linux)
    • VMware ESX and vCenter in a clustered environment
    • Working knowledge of monitoring tools (e.g. SolarWinds, Nagios etc)
    • Must be able to hold an SC Security Clearance

    Experience in any of the below would be advantageous:

    • Windows Server 2016/19 AD environment
    • Linux (RHEL6 onwards (7+ desirable) and/or CentOS equivalents)
    • Hyper-V on Windows Server Core
    • RedHat OpenShift/Kubernetes/Docker
    • Nutanix AHV
    • Exposure to Object Based storage solutions
    • Exposure to Software Defined Storage solutions
    • Automation platforms (e.g. Ansible Tower)
    • Microsoft Endpoint Configuration Manager (MECM / SCCM)
    • Integration with public cloud services (e.g. Azure, AWS, O365)
    • Secure managed WLAN (e.g. Aruba, Meraki or similar)
    • Database technologies (MSSQL, MySQL etc)
    • IT Service Management toolsets
    • Security assurance products (device control, antivirus solutions, MDM etc)

    Hear more from our team on their role within Prolinx:

  • A bit about us

    Prolinx offers a great opportunity to grow your career and can offer many prospects for the future. If you’re ambitious, highly self-motivated and ready for a challenge then this is the time to join an exciting and vibrant company and have the opportunity to work for a UK market leader in secure managed services.

    We are always on the lookout for talented individuals to join our growing team. As a UK based SME, we are keen to expand our network and develop our services so we need people we can rely on, who work well in a small team and who are confident in what they do.

    You will be a part of a great company, where your skills and experience will be tested and valued.

  • Drop files here or
    Accepted file types: pdf, doc, docx, Max. file size: 8 MB, Max. files: 5.

      For more information about our privacy practices please view our privacy policy. By submitting this form you agree that we may process your information in accordance with these terms. Uploaded files are NOT permanently stored.

      This field is for validation purposes and should be left unchanged.

    Prolinx Employee Benefits

    • Icon Blue Learning

      Learning & Development opportunities

    • Icon Blue Sun

      Up to 24 days holiday plus bank holidays

    • Icon Blue Sun

      + Long service holiday rewards

    • Icon Blue Calendar

      Flexible working options

    • Icon Blue Award

      Company Bonus schemes

    • Icon Blue Bank

      Pension matched up to 10%

    • Icon Blue Bike

      Cycle to Work scheme

    • Icon Blue Health

      Health & well-being scheme

    • Icon Blue Retail

      Perkbox discount options

    • Icon Blue Handshake

      Charitable opportunities & events

    • Icon Blue Award

      Vetting support & sponsorship

    • Icon Blue Bank

      Financial support for advanced vetting

    • Icon Blue Health

      Free healthy office snacks, fruit & drinks

    • Icon Blue Handshake

      Supportive working culture