2nd Line Infrastructure Engineer (Microsoft) (Ref 3.SO)

Routine duties include but are not limited to:

• Upkeep of a number of shared Active Directory structures, associated Group Policy management and necessary security measures
• Managing hybrid environments across a mixture of both on-prem and Azure/O365 infrastructure
• Support & troubleshooting of multi-tenant MECM (SCCM) platforms
• Packaging, deploying, and troubleshooting user applications across estates comprising both virtualised and physical machines
• Maintaining and configuring Hyper-V environments and RDS farms
• Development and support of highly automated build images (Win10) for end user devices, and ownership of associated processes
• Act as a technical lead within the team for Microsoft technologies, mentoring others or creating knowledge items where appropriate
• Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs)
• Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset
• The deployment of both standard and complex changes to the customers’ infrastructures
• Managing test and rollout of security patches, software upgrades, and new software applications
• Participate in project work on new system implementations and changes arising from continuous service improvement plans
• Investigating opportunities to improve effectiveness and efficiency
• The development of technical procedures that can be operated and managed by the entire Support team
• The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota

What skills and experience do you need?

Essential skills:

• Microsoft Endpoint Configuration Manager (MECM / SCCM)
• Microsoft Cloud solutions (Azure, O365 etc.)
• Microsoft Hyper-V and Remote Desktop Services
• Other ancillary Microsoft products – Group Policy, Active Directory etc.
• Must be able to hold an SC Security Clearance

Desired skills:

• Microsoft Exchange Server
• Microsoft SharePoint
• VMware ESX and vCenter
• Microsoft SQL Server
• Linux (RHEL and CentOS)
• AV Products (e.g. McAfee EPO and Sophos)
• IT service management tool (ITIL model)
• Open-source monitoring tools (Icinga/Grafana/Nagios)
• Routing/switching/firewall technologies
• Secure managed WLAN products (e.g. Aruba)

A bit about us

Prolinx offers a great opportunity to grow your career and can offer many prospects for the future. If you’re ambitious, highly self-motivated and ready for a challenge then this is the time to join an exciting and vibrant company and have the opportunity to work for a UK market leader in secure managed services.

We are always on the lookout for talented individuals to join our growing team. As a UK based SME, we are keen to expand our network and develop our services so we need people we can rely on, who work well in a small team and who are confident in what they do.

You will be a part of a great company, where your skills and experience will be tested and valued.