2nd Line Infrastructure Engineer (Microsoft) (Ref 3.SO)


  • Competitive Salary
  • Full Time

To support business expansion, we are currently looking for someone to join our growing 2nd line team with experience in actively managing and troubleshooting Microsoft technologies in a hybrid environment.  The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.

This position is in our Service Operations team, which provides support to a wide range of Managed Service contracts utilising the ITIL framework. The team are based at our Shrivenham site, with occasional travel to other sites to support project requirements.

  • Department: Service Operations & Technical Support, Technical Delivery
  • Type: Full Time
  • Salary: Competitive
  • Routine duties include but are not limited to:

    • Upkeep of a number of shared Active Directory structures, associated Group Policy management and necessary security measures
    • Managing hybrid environments across a mixture of both on-prem and Azure/O365 infrastructure
    • Support & troubleshooting of multi-tenant MECM (SCCM) platforms
    • Packaging, deploying, and troubleshooting user applications across estates comprising both virtualised and physical machines
    • Maintaining and configuring Hyper-V environments and RDS farms
    • Development and support of highly automated build images (Win10) for end user devices, and ownership of associated processes
    • Act as a technical lead within the team for Microsoft technologies, mentoring others or creating knowledge items where appropriate
    • Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs)
    • Ensuring all actions carried out on issues and incidents are recorded accurately in the Service Management toolset
    • The deployment of both standard and complex changes to the customers’ infrastructures
    • Managing test and rollout of security patches, software upgrades, and new software applications
    • Participate in project work on new system implementations and changes arising from continuous service improvement plans
    • Investigating opportunities to improve effectiveness and efficiency
    • The development of technical procedures that can be operated and managed by the entire Support team
    • The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota

    What skills and experience do you need?

    Essential skills:

    • Microsoft Endpoint Configuration Manager (MECM / SCCM)
    • Microsoft Cloud solutions (Azure, O365 etc.)
    • Microsoft Hyper-V and Remote Desktop Services
    • Other ancillary Microsoft products – Group Policy, Active Directory etc.
    • Must be able to hold an SC Security Clearance

    Desired skills:

    • Microsoft Exchange Server
    • Microsoft SharePoint
    • VMware ESX and vCenter
    • Microsoft SQL Server
    • Linux (RHEL and CentOS)
    • AV Products (e.g. McAfee EPO and Sophos)
    • IT service management tool (ITIL model)
    • Open-source monitoring tools (Icinga/Grafana/Nagios)
    • Routing/switching/firewall technologies
    • Secure managed WLAN products (e.g. Aruba)
  • A bit about us

    Prolinx offers a great opportunity to grow your career and can offer many prospects for the future. If you’re ambitious, highly self-motivated and ready for a challenge then this is the time to join an exciting and vibrant company and have the opportunity to work for a UK market leader in secure managed services.

    We are always on the lookout for talented individuals to join our growing team. As a UK based SME, we are keen to expand our network and develop our services so we need people we can rely on, who work well in a small team and who are confident in what they do.

    You will be a part of a great company, where your skills and experience will be tested and valued.

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    Prolinx Employee Benefits

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      Learning & Development opportunities

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      Up to 24 days holiday plus bank holidays

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      + Long service holiday rewards

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      Flexible working options

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      Company Bonus schemes

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      Pension matched up to 10%

    • Icon Blue Bike

      Cycle to Work scheme

    • Icon Blue Health

      Health & well-being scheme

    • Icon Blue Retail

      Perkbox discount options

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      Charitable opportunities & events

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      Vetting support & sponsorship

    • Icon Blue Bank

      Financial support for advanced vetting

    • Icon Blue Health

      Free healthy office snacks, fruit & drinks

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      Supportive working culture