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The Role

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A Change Co-ordinator is required to fill a key role in a busy Change Management function, to oversee the progress of numerous Change Requests for multiple customers and to assist the Change Manager in maintaining and improving the Change Management function as a whole.

Prolinx Employee Benefits

These are just some of the benefits you can enjoy

Cycle to work scheme

Up to 35 days of holiday per annum

Annual salary review

Professional training & development

Up to 10% matching pension contribution

Health care scheme

Incentive scheme

Your duties will include

Routine duties include but are not limited to;

  • Gain in-depth knowledge of the Change and Release Management processes for each Contract.
  •  Day-to-day ticket management – Ensure tickets are kept up to date and customers are communicated with efficiently.
  •  Attend Change Advisory Board meetings and assist the Change Manager, taking minutes and updating tickets.
  •  Assist in the organization of Change and Release scheduling, as well as task assignment.
  • Drive the adoption of best practice standards and governance across the business.
  • Working with the Change Manager to continually improve the Change Management process by being a point of contact for customer/internal feedback.
  • Helping to provide regular in-depth refreshment training of the Change Management Process for customer and internal stakeholders.

Essential skills & experience

  • Experienced user of MS Office toolset
  • Experience in using a Service Management Toolset e.g. Remedy, Cherwell etc.

Desirable Skills

  • Basic understanding of ITIL best practices and ISO9001, ISO20000 & ISO27001Add Column
  • Previously worked within a service management function dealing with multiple customer needs simultaneously
  • Ability to obtain a Security Clearance to at least SC level.

Personal Attributes

  • Excellent communication skills – Including but not limited to
  • Daily E-mail communication
  • Face-to-face meetings (internal and external)
  • Holding conference calls
  • Presenting to an audience
  • Ability to be decisive and assertive when faced with a potential problem.
  • Strong organisational skills under pressure, with the ability to prioritise based on business and customer needs.
  • Willingness to provide feedback and use initiative to improve processes.

Compliance with Company Policies, Procedures and Rules

A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS)

Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company’s Employee Handbook.

Equal Opportunities

Prolinx does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

The Job Holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their knowledge or on their ability to recognise that they will need specialist support.

The Job Holder will actively support at all times company policy and best practice in the area of security, with
particular emphasis on the protection of sensitive customer information. This includes the Security requirements
of our customer

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