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The Role

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Do you want to be part of an exciting and rewarding opportunity to support Service Design & Transition of new contracts in to service for key government agencies?

Do you want to be part of a team who design and implement leading edge secure managed services for customers in defence, blue light, science/medical and other industry research departments?

If you are passionate about designing and transitioning processes that can be delivered to meet requirements to ITIL standards, then we are keen to talk with you.

Join an agile and talented team who are responsible for developing and implementing secure managed services, you will be part of a growing company where you will be able to grow and develop your skills and experience.


Routine duties include but are not limited to;

  • Support the business by developing and maintaining the Service Design and Transition function from Engagement through to Business as Usual.
  • Work with process owners to ensure processes and procedures are maintained for integrity and reliability.
  • Process design and integration.
  • On-board new services, customers and suppliers following the Service Gate Process and utilising business tools. This will include customer engagements and running workshops.
  • Writing Service Documents as required by contract deliverables.
  • Engage with the sales team to support bid management.
  • Work with the Service Operations team to identify any service improvements during the transition of new services.
  • Produce and provide update reports to line management.
  • Managing a small team who will assist in design and transition duties.
  • Chairing internal Service Management Board meetings
  • Accountable for maintaining Service Design and Transition policy and associated documentation.
  • Assist and manage aspects of ISO standards.

Essential Skills and Experience:

  • Excellent communication skills.
  • Capable of communicating with customers at all levels through face to face meetings, telephone and email communications.
  • Strong relationship building and interpersonal skills.
  • Experienced user of MS Office toolset (Word, Excel, Visio and PowerPoint).
  • Must be able to attain and hold UK National Security Check (SC) Clearance. Current SC preferred.
  • ITIL qualifications.

Desirable Experience:

  • ITIL Foundation
  • ITIL Expert
  • ITIL 4 Knowledge
  • Knowledge of ISO 9001, 20000 and 27001.

What’s in it for you?

You will be joining an exciting and growing company that operate with very exciting customers and partners.

Your benefits include, but are not limited to;

  • A competitive salary with discretionary bonuses
  • Generous relocation package
  • Flexible working with a mix or home and office locations but also flexible start and end times to suit
  • Company pension scheme
  • Private health benefits
  • 24 days annual leave with additional loyalty days added
  • Social events and gatherings

Compliance with Company Policies, Procedures and Rules

A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS) Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company’s Employee Handbook.

Equal Opportunities

Prolinx does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

The Job Holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their knowledge or on their ability to recognise that they will need specialist support.

The Job Holder will actively support at all times company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. This includes the Security requirements of our customers.

Prolinx Employee Benefits

These are just some of the benefits you can enjoy

Cycle to work scheme

Up to 35 days of holiday per annum

Annual salary review

Professional training & development

Up to 10% matching pension contribution

Health care scheme

Incentive scheme

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