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The Role

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Brief overview of the Company:

We help organisations use technology to achieve their long-term goals and objectives. As an IT solutions provider specialising in the development of simple, secure IT, we enable organisations to collaborate to meet their objectives and to grow. Our services span end-user computing, data centre services, security and more.

Brief overview of the role:

Routine duties include but are not limited to;

  • Service Transition
  • Support the Head of Service Design and Transition in developing and maintaining the Service Transition function from Engagement through to business as usual.
  • Work with the Head of Service Design and Transition to ensure processes and procedures are maintained for integrity and reliability.
  • On-board new services/customers/suppliers following the Service Gate Process, including customer engagements and running workshops.
  • Work with the Service Operations team to identify any service improvements during the transition of new services.
  • Support the Head of Service Design and Transition Manager in the production of reports.
  • Assist with maintaining the CSIP.
  • Assist with ISO Audits.

Essential Skills and Experience:

  • Excellent communication skills.
  • Capable of communicating with customers at all levels through face to face meetings, telephone and email communications.
  • Strong relationship building and interpersonal skills.
  • Experienced user of MS Office toolset (Word, Excel and PowerPoint).
  • Must be able to attain and hold UK National Security Check (SC) Clearance

Desirable Experience:

  • ITIL Foundation
  • ITIL Service Design and Transition
  • Knowledge of ISO 9001, 20000 and 27001.

What’s in it for you?

You will be joining an exciting and growing company that operate with very exciting customers and partners. Your benefits include, but are not limited to

  • A competitive salary with discretionary bonus
  • Generous relocation package
  • Flexible working with a mix or home and office locations but also flexible start and end times to suit
  • Company pension scheme
  • Private health benefits
  • 24 days annual leave with additional loyalty days added
  • Social events and gatherings

Prolinx Employee Benefits

These are just some of the benefits you can enjoy

Cycle to work scheme

Up to 35 days of holiday per annum

Annual salary review

Professional training & development

Up to 10% matching pension contribution

Health care scheme

Incentive scheme

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