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The Role

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Do you want to be part of an exciting and rewarding opportunity to support the Service Transition of new contracts in to service for key government agencies?

Do you want to be part of a team who implement leading edge secure managed services for customers in defence, blue light, science/medical and other industry research departments?

If you are passionate about setting up and ensuring processes can be delivered to meet requirements to ITIL standards, then we are keen to talk with you.
Join an agile and talented team who are responsible for developing and implementing secure managed services, you will be part of a growing company where you will be able to grow and develop your skills and experience.

Prolinx Employee Benefits

These are just some of the benefits you can enjoy

Cycle to work scheme

Up to 35 days of holiday per annum

Annual salary review

Professional training & development

Up to 10% matching pension contribution

Health care scheme

Incentive scheme

Your duties will include

Routine duties include but are not limited to;

  • Support the Head of Service Design and Transition in developing and maintaining the Service Transition function from Engagement through to business as usual.
  • Support and deliver with the Head of Service Design and Transition to ensure processes and procedures are maintained for integrity and reliability, along with the production of reports
  • On-board new services/customers/suppliers following the Service Gate Process, including customer engagements and running workshops.
  • Work with the Service Operations team to identify any service improvements during the transition of new services.
  • Assist and manage aspects of ISO standards.

Essential Skills & Experience

  • Excellent communication skills.
  • Capable of communicating with customers at all levels through face to face meetings, telephone and email communications.
  • Strong relationship building and interpersonal skills.
  • Experienced user of MS Office toolset (Word, Excel and PowerPoint).
  • Must be able to attain and hold UK National Security Check (SC) Clearance
  • ITIL experience.

Desirable Experience

  • ITIL Foundation
  • ITIL Service Design and Transition
  • Knowledge of ISO 9001, 20000 and 27001.

Compliance with Company Policies, Procedures and Rules

A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS) Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company’s Employee Handbook.

Equal Opportunities

Prolinx does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

The Job Holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their knowledge or on their ability to recognise that they will need specialist support.

The Job Holder will actively support at all times company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. This includes the Security requirements of our customers

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