FAQs
Prolinx are dedicated to reducing our carbon footprint and working towards Net Zero by 2050.
As an MSP, we do not manufacture physical products, but do source hardware and products to deliver our services. A number of steps are being taken to reduce our carbon emissions and it is regularly being monitored and reviewed.
You can view our current Carbon Reduction Plan (CRP) at the following link:
Business Continuity, for many businesses, has come to the forefront of day to day life. With the recent Pandemic 2020, we as a business fully delivered all our managed services to our customers, with no disruption to their business or ours. This has enabled us to be more adept at understanding on-going events and how to deal with major, possibly catastrophic situations, even though they may have a very low possibility of occurring, but could have a potentially disastrous effect on an organization and its ability to function.
As a business, we define Risk Management through the guidelines of ISO31000 and the certification of our three ISO’s; ISO9001, ISO20000 and ISO27001. This has given us a well-defined practice, with evidence in order to achieve the; identification, evaluation and prioritization of risks. This followed by coordinated and economical application of resources to minimize, monitor and control the probability or impact of unfortunate events or to maximize the realization of opportunities.
We all want to protect our personal data and what about your business data, how do we protect this for you as our customer? We have a number of measures in place:
- Full-time GDPR Practitioner
- Sovereign Data Centres
- ISO9001, 20000, 27001 certified for 7 years
- Cyber Essentials Plus
- Latest Technologies configured to Government Security Guidelines
Prolinx has the following certifications:
ISO 9001:2015 – Quality Management System
ISO 27001:2013 – Information Security
ISO 20000-1:2018- Standards for IT service management
ISO 14000:2015 – Environmental management
What is ISO9001?
The ISO 9000 family of quality management systems is a set of standards that helps organisations ensure they meet customers and other stakeholders needs within statutory and regulatory requirements related to a product or service.
What does ISO9001 offer to you as our Customers?
This demonstrates our ability to consistently provide products and services that meet our customers’ requirements with internal and external audits to demonstrate continuous improvement.
What is ISO20000?
ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework.
What does ISO20000 offer to you as our Customers?
ISO/IEC 20000 gives reassurance that our IT department delivers the requirements that are aligned both with the needs of the business and international best practice. It benchmarks how we deliver to you, as our customer; fully audited managed services, measures service levels and the ability to assess performance with adaptable on going continuous improvement.
What is ISO27001?
ISO 27001 is a specification for an Information Security Management System (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management processes.
What does ISO27001 offer to you as our Customers?
ISO/IEC 27001 requires that our team deliver to you as our customer:
- Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable
- An overarching management process to ensure that the information security controls continue to meet ours and our customers’ organisation’s information security needs, on an ongoing basis
- Continuous systematic examination all information security risks, taking account of the threats, vulnerabilities, and impacts
A selection of Prolinx services are currently listed on G-Cloud, Technology Services and eMarketplace.
Tecnology Services 3 – Crown Commercial
eMarketplace – Crown Commercial
If you are looking to procure a service through an alternative framework, please contact Prolinx as we may be able to assist with registering services on alternative frameworks and procurement systems.
Our Staff:
Our staff retention rates are one of our best attributes. We feel very passionate about investing in people. We are investing, not just to provide today’s skills, but also training and recruiting for future technologies and capabilities. Our people are key to us to ensure we continue to deliver a first class service, so our primary priority is to keep attracting, retaining and developing their potential.
Our Technologies:
Keeping up with the latest trends and emerging technologies, requires two key focuses:
- Engaging with senior stakeholders to look at future strategic needs and mapping them against best of breed technologies in the market
- Working directly with technology vendors, large and small, to understand their product roadmaps and, where appropriate, feedback into their development teams the needs of our clients
Service Level Agreements:
Prolinx Service Level Agreements will be agreed with you upfront at the beginning of your contract, based on which service level you have chosen; Bronze, Silver or Gold. However, with over 20 years serving clients, rest assured you are in experienced hands when it comes to us providing assured services to our clients. Many of the services we provide today are deemed as critical, which is why we have plenty of experienced knowledge in order to provide these services.
Change Management:
We understand that many changes need to happen, and it’s just part of daily business life. So, you can be assured that with our extensive experience of change management, we have mature policies and processes to manage all types of changes from the usual standard requests through to those that require immediate attention.