2nd Line Infrastructure Engineer (Linux) (Ref 4.SO)


  • Competitive Salary
  • Full Time

What you’ll be doing:


To support business expansion, we are currently looking for someone to join our growing 2nd line team with experience in actively managing and troubleshooting Linux infrastructure.  The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.


This position is in our Service Operations team, which provides support to a wide range of Managed Service contracts utilising the ITIL framework. The team are based at our Shrivenham site, with occasional travel to other sites to support project requirements.

  • Department: Service Operations & Technical Support, Technical Delivery
  • Type: Full Time
  • Salary: Competitive
  • You role will include:

    • Support RedHat servers and associated open-source toolsets
    • Management of server, virtualisation, and storage environments
    • Support and troubleshooting of network systems across multiple platforms in remote environments
    • Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs)
    • Ensuring all actions conducted on issues and incidents are recorded accurately in the Service Management toolset
    • The deployment of both standard and complex changes to the customers’ infrastructures
    • Managing test and rollout of security patches, software upgrades, and new software applications
    • Participate in project work on new system implementations and changes arising from continuous service improvement plans
    • Investigating opportunities to improve effectiveness and efficiency.
    • Development of technical procedures that can be operated and managed by the support teams
    • The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota

    What skills and experience do you need?

    Essential skills:

    • Linux OS (RHEL and/or CentOS)
    • Open-source management toolsets (Ansible, Terraform, Puppet etc.)
    • Configuration management tools (git/tortoise/subversion etc)
    • VMware ESX and vCenter
    • Windows Server Active Directory environment
    • Must be able to hold an SC Security Clearance

    Experience in any of the below would be advantageous:

    • Linux maintenance tools (e.g. Satellite, Spacewalk)
    • Containerisation tools (Docker/OpenShift/Kubernetes etc.)
    • Other Virtualisation environments (OpenStack, Hyper-V, RHEV/RHV/KVM etc)
    • Networking LAN/WAN (Ideally Cisco, Juniper & Fortinet)
    • Public Cloud services (Azure, AWS, M365)
    • Microsoft Endpoint Configuration Manager (MECM / SCCM)
    • Microsoft Exchange Server
    • Microsoft SharePoint
    • Backup and Restore (EMC and Veeam)
    • IT Service Management toolsets
    • Working knowledge of monitoring tools (e.g. SolarWinds, Icinga)
    • Secure managed WLAN (e.g. Aruba, Meraki or similar)
    • Storage technologies (EMC VNX, unity, DataDomain, Brocade FC, iSCSI etc)
    • Security assurance products (device control, antivirus solutions, MDM etc)


    Hear more from our team on their role within Prolinx:


  • A bit about us

    Prolinx offers a great opportunity to grow your career and can offer many prospects for the future. If you’re ambitious, highly self-motivated and ready for a challenge then this is the time to join an exciting and vibrant company and have the opportunity to work for a UK market leader in secure managed services.

    We are always on the lookout for talented individuals to join our growing team. As a UK based SME, we are keen to expand our network and develop our services so we need people we can rely on, who work well in a small team and who are confident in what they do.

    You will be a part of a great company, where your skills and experience will be tested and valued.

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    Prolinx Employee Benefits

    • Icon Blue Learning

      Learning & Development opportunities

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      Up to 24 days holiday plus bank holidays

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      + Long service holiday rewards

    • Icon Blue Calendar

      Flexible working options

    • Icon Blue Award

      Company Bonus schemes

    • Icon Blue Bank

      Pension matched up to 10%

    • Icon Blue Bike

      Cycle to Work scheme

    • Icon Blue Health

      Health & well-being scheme

    • Icon Blue Retail

      Perkbox discount options

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      Charitable opportunities & events

    • Icon Blue Award

      Vetting support & sponsorship

    • Icon Blue Bank

      Financial support for advanced vetting

    • Icon Blue Health

      Free healthy office snacks, fruit & drinks

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      Supportive working culture