2nd Line Infrastructure Engineer (Linux) (Ref 4.SO)

You role will include:

• Support RedHat servers and associated open-source toolsets
• Management of server, virtualisation, and storage environments
• Support and troubleshooting of network systems across multiple platforms in remote environments
• Resolution of reported faults escalated by the Service Desk to 2nd Line Support within defined Service Level Agreements (SLAs)
• Ensuring all actions conducted on issues and incidents are recorded accurately in the Service Management toolset
• The deployment of both standard and complex changes to the customers’ infrastructures
• Managing test and rollout of security patches, software upgrades, and new software applications
• Participate in project work on new system implementations and changes arising from continuous service improvement plans
• Investigating opportunities to improve effectiveness and efficiency.
• Development of technical procedures that can be operated and managed by the support teams
• The ability to work outside of normal working hours to provide standby cover and out of hours services as per an on-call rota

What skills and experience do you need?

Essential skills:

• Linux OS (RHEL and/or CentOS)
• Open-source management toolsets (Ansible, Terraform, Puppet etc.)
• Configuration management tools (git/tortoise/subversion etc)
• VMware ESX and vCenter
• Windows Server Active Directory environment
• Must be able to hold an SC Security Clearance

Experience in any of the below would be advantageous:

• Linux maintenance tools (e.g. Satellite, Spacewalk)
• Containerisation tools (Docker/OpenShift/Kubernetes etc.)
• Other Virtualisation environments (OpenStack, Hyper-V, RHEV/RHV/KVM etc)
• Networking LAN/WAN (Ideally Cisco, Juniper & Fortinet)
• Public Cloud services (Azure, AWS, M365)
• Microsoft Endpoint Configuration Manager (MECM / SCCM)
• Microsoft Exchange Server
• Microsoft SharePoint
• Backup and Restore (EMC and Veeam)
• IT Service Management toolsets
• Working knowledge of monitoring tools (e.g. SolarWinds, Icinga)
• Secure managed WLAN (e.g. Aruba, Meraki or similar)
• Storage technologies (EMC VNX, unity, DataDomain, Brocade FC, iSCSI etc)
• Security assurance products (device control, antivirus solutions, MDM etc)

Hear more from our team on their role within Prolinx:

A bit about us

Prolinx offers a great opportunity to grow your career and can offer many prospects for the future. If you’re ambitious, highly self-motivated and ready for a challenge then this is the time to join an exciting and vibrant company and have the opportunity to work for a UK market leader in secure managed services.

We are always on the lookout for talented individuals to join our growing team. As a UK based SME, we are keen to expand our network and develop our services so we need people we can rely on, who work well in a small team and who are confident in what they do.

You will be a part of a great company, where your skills and experience will be tested and valued.